Shipping policy
Last updated: August 13, 2026
Where We Ship
We ship to the United States, Canada, the United Kingdom, the European Union, and 70+ other countries worldwide — see the full list of supported countries at checkout.
Orders are dispatched from Antwerpen, Belgium.
Processing Time
Orders are processed and dispatched within 2 business days (Monday–Friday, excluding holidays). You will receive a tracking number by email once your order ships.
Orders placed on weekends or holidays begin processing the next business day.
Delivery Estimates
| Destination | Estimated Delivery |
|---|---|
| United States | 5–8 business days |
| Belgium (domestic) | 2–4 business days |
| Rest of world | 7–14 business days |
These are estimates after dispatch, not guarantees. Carrier delays, weather, and customs can extend them.
Shipping Costs
- Free shipping on orders over $70
- Standard shipping on orders under $70: $4.95
- Rates for other destinations are calculated at checkout
Tracking
Once your parcel is on its way, you'll get an email with a tracking link. You can also check status on our Track Order page. Tracking can take 24–48 hours to show activity.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are the customer's responsibility and are not included in the price or shipping cost. We cannot predict or refund them.
Incorrect Addresses
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly. If a parcel is returned to us as undeliverable, we can reship it once you cover the new shipping cost, or refund the product price minus original shipping.
Lost or Delayed Parcels
If tracking has not updated in 10 business days, or your parcel is marked delivered but you don't have it, email rubencools01@gmail.com. We will open a trace with the carrier and make it right.
Shipping Protection
Shipping Protection is an optional add-on at checkout that covers loss, theft, or damage in transit. If you purchased it, contact us and we will replace your order at no cost.
Contact
rubencools01@gmail.com